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TENANT INFORMATION AND SERVICES |
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REPAIRS
For needed repairs, call our office at 909-469-6999 or send an e-mail to
joshsanchez1@msn.com.
In the event of an emergency after hours, and the problem is truly an
emergency, that is, if it cannot wait until the next business day,
please call toll free 866-379-4256. The operator will attempt to contact
us. If you are unable to reach someone on our staff, and the matter is a
plumbing emergency, call Cal State Plumbing at (909) 946-1112.
Generally, emergencies are limited to broken water pipes and sewage
overflows. Remember, tenants are responsible for toilet overflows caused
by foreign objects or excess toilet paper being flushed down the toilet.
For all other emergencies for which you are unable to reach us, you are free to
hire a reputable tradesman to perform the repair. We will credit your
cost in the rent payment IF the repair was truly an emergency.
FAQS
1. Who do I call if my furnace or gas appliances don't work, or if I
smell gas?
2. What if I see cockroaches or rodents?
3. Who is responsible for broken windows?
4. What if I want to bring in a roommate?
5. What if the final day of the grace period falls on a weekend or
holiday?
6. If the post office loses my rent
payment, do I still have to pay a late fee?
7. If I pay a partial rent payment, do I still have to pay a late
fee?
8. Can I pay my rent payment in person?
9. Do you accept credit card payments?
10. Can I pay my rent on-line?
11. Who is responsible for damage to my possessions caused by a leaking
roof or broken water pipe, etc.?
12. Can I change my locks?
13. One of my roommates moved out. Am I still responsible for their
share of the rent?
14. Am I entitled to the interest on my security deposit?
15. Is smoking allowed?
16. Can I paint the interior walls?
1. Who do I call if my furnace or gas appliances don't work, or if I
smell gas?
The Gas Company will light pilots and inspect furnaces and gas
appliances at no charge. The technician will advise you if the equipment
needs repair, in which case you can contact our office.
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2. What if I see cockroaches or rodents?
If cockroaches or rodents are present in your residence, and is beyond
the control of the tenant, we will arrange for professional treatment.
However, if lack of adequate housekeeping causes the infestation, the
tenant is responsible for treatment and control. We will not treat for
outdoor rodents and pests.
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3. Who is responsible for broken windows?
Generally, in most cases, the tenant is responsible for broken windows
including windows broken by friends and acquaintances of the tenant.
Broken windows must be promptly repaired by a qualified tradesman at the
tenant's cost.
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4. What if I want to bring in a roommate?
A tenant must receive a landlord's permission to add a roommate. In most
cases, an additional roommate will be approved as long as the
prospective roommate completes an application, pays the screening fee,
has no criminal or eviction history, and the additional occupant does
not cause the occupancy limits to be exceeded. Sometimes, a slight rent
increase will be imposed due to the additional wear and tear.
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5. What if the final day of the grace period falls on a weekend or
holiday?
Rent is due on the due date, and is considered late if paid after the
due date. For those tenancies that offer a grace period, if the final
day of the grace period falls on a weekend or holiday, the late charge
will apply if the rent is received AFTER the end of the next business
day.
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6. If the post office loses my rent
payment, do I still have to pay a late fee?
We are not responsible for checks lost in the mail. However, if a tenant
has a good payment record, we will generally waive a late fee one time
only for checks lost in the mail.
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7. If I pay a partial rent payment, do I still have to pay a late
fee?
The late fee applies if the entire rent is not paid by the end of the
grace period. However, depending on the tenant's payment history and how
much short the rent payment is, we will consider waiving a portion of
the rent payment.
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8. Can I pay my rent payment in person?
Yes...our office can accept rent payments Monday through Friday from
9:00 AM to 5:30 PM.
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9. Do you accept credit card payments?
Not at this time.
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10. Can I pay my rent on-line?
Not at this time. However, this service will be available in the near
future.
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11. Who is responsible for damage to my possessions caused by a leaking
roof or broken water pipe, etc.?
Regardless of fault, a landlord is not responsible for any damage to or
theft of a tenant's personal property. Please refer to our "Renter's
Insurance" page.
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12. Can I change my locks?
Yes, at your cost and you must give us a key.
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13. One of my roommates moved out. Am I still responsible for their
share of the rent?
Yes. Each approved tenant is responsible for the entire rent.
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14. Am I entitled to the interest on my security deposit?
Landlords are not required by law to pay interest to a tenant for their
security deposit. In addition, all money is held in a Trust Account
which are forbidden by law to earn interest.
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15. Is smoking allowed?
All of our rental agreements prohibit indoor smoking. Outdoor smoking is
permitted (unless prohibited by law).
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16. Can I paint the interior walls?
In most cases, yes. However, prior approval is needed, and the landlord
must approve the color and texture, (provide a color chip). In addition,
the work must be performed in a professional manner. Unless prior
arrangements are made, the landlord will not reimburse the cost of the
paint.
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OTHER IMPORTANT INFORMATION REGARDING TENANCIES
All vehicles must be in operating condition and currently registered
(unless a garage is available to store such a vehicle.
Vehicles leaking oil are prohibited.
Tenants in single family homes are responsible for broken sprinkler heads.
If there are any signs of a moisture problem, the tenant MUST notify us
IMMEDIATELY. |
